Privacy Policy

Effective date: 11/02/2026 onwards
Business name: LK Roofing & Exterior Maintenance Ltd.
Website: lk-roofing.com

1. Who We Are

LK Roofing & Exterior Maintenance (“we”, “our”, “us”) is a local roofing business providing services across Reading and surrounding areas.

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

Email: info@lk-roofing.com
Phone: 07889 571651

2. What Personal Data We Collect

We only collect personal information that you voluntarily provide through our contact form.

This may include:

Your name
Phone number
Email address
Postcode
Details about your enquiry

We do not collect payment details or sensitive personal data through this website.

3. How We Use Your Information

We use the information you provide solely to:

Respond to your enquiry
Provide a quote
Arrange site visits
Communicate regarding roofing services

We do not:

Sell your information
Share your information for marketing
Add you to mailing lists without consent

4. Contact Form Submissions

When you submit our contact form:

The information is sent to our business email address
A copy may be stored securely within our website system
The information is used only to respond to your enquiry

We retain enquiry data only as long as necessary to deal with your request and for legitimate business record purposes.

5. Website Analytics

We use WordPress Analytics to understand how visitors use our website.

This helps us improve the website’s performance and usability.

WP Analytics may collect:

Anonymous usage data
Page views
Browser type
Device type
General location (not exact address)

We do not use Google Analytics, advertising tracking pixels, or behavioural profiling tools.

The data collected through WP Analytics does not personally identify you.

6. Cookies

Our website may use essential cookies to:

Ensure the site functions correctly
Improve performance
Support analytics functionality

These cookies do not collect personally identifiable information.

We do not use advertising or third-party tracking cookies.

7. Third-Party Services

We use limited third-party services necessary for website operation, including:

Website hosting provider
Email services for receiving enquiries
Google reCAPTCHA (to prevent spam submissions)

Google reCAPTCHA may collect technical data to determine whether a user is human. This is used solely for security and spam prevention.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data.

Access to enquiry information is limited to those who need it to respond to your request.

9. Your Rights

Under UK data protection law, you have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data (where legally applicable)
Object to or restrict certain processing

To exercise any of these rights, contact us using the details above.

10. Data Retention

We retain personal data only for as long as necessary to:

Respond to your enquiry
Provide services
Meet legal or accounting requirements

After this period, your data will be securely deleted.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or website functionality.

The latest version will always be published on this page.